BLOCROWN Refund Policy

Effective 2026-10-14 · Version 2026-10-17.1 · Notice date 2026-10-10 · Partial revision (2026-10-17.1 — wording of the Point value): notice 2026-10-11 · effective 2026-10-14 · The previous versions (2026-10-17 · 2026-09-27) are available on request · If this English version and the Korean version differ, the version more favorable to you applies.

Paid Points are bought through the App Store or Google Play (1P is about KRW 1 (varies by pack)), and facade ads are ordered with paid Points (section 7). Former Credits (C) have been moved to paid Points at 1C = 10P (no loss of balance · see the Addenda of the Terms). The store processes the payment and its refund rules apply first. Nothing here limits your statutory rights.

1. Store refunds

Request a refund from Apple (reportaproblem.apple.com) or Google Play (Order history → Request a refund). When a store approves a refund, we are notified and remove the Points from that purchase (including bonus Points and the extra from the first-purchase triple). If you have already spent them and your balance falls below zero, what you already bought stays with you, but you cannot spend Points until your balance is zero or more.

2. Right of withdrawal

If you have not used any of the paid Points from a payment, you can withdraw within 7 days of purchase (14 days for consumers in the EU/EEA and UK) for a full refund. The bonus Points received with that payment (including the extra from the first-purchase triple) are taken back at the same time.
Paid items bought with Points are digital content supplied immediately. Before you confirm, the app asks you to agree that supply starts at once and that you then lose the right of withdrawal for that item.
If an item was not as described or not delivered, you can cancel within 3 months of receiving it (or 30 days of noticing).

3. Refund of remaining paid Points

You can also request a refund of remaining paid Points later: remaining paid Points × the price per Point of that payment (for Points converted from former Credits, the price per Credit ÷ 10). Up to 10% may be deducted for payment costs, except for withdrawals and refunds caused by us. Free Points and bonus Points are free and not refundable. Points are treated as spent in this order: free Points → bonus Points → paid Points (items for paid Points only, such as facade ads, use paid Points only).

4. Purchases by minors

If a minor paid without a parent's or guardian's consent, the minor or the guardian can cancel the purchase. We recommend the stores' family and “Ask to Buy” features.

5. End of service

If we end the Service, we give 30 days' notice and refund all remaining paid Points without deduction.

6. How to request

Email blocrown@airony.xyz with your member email, purchase date and store order ID. We reply within 3 business days and refund within 3 business days once confirmed. If we refund to a bank account, we delete the account details once the refund is done (unless the law requires us to keep them).

7. Facade ads (paid Points)

Facade ads can be ordered only by members with a Korean account who are 19 or older and allowed to pay, and only with paid Points bought through store payments (1P is about KRW 1 (varies by pack) · prices include VAT · free and bonus Points cannot be used).
Within 7 days of paying and before posting: withdraw with “Cancel payment / request refund” under “Facade ads · My orders” and get back all the paid Points you spent.
Photo rejected or ad cannot be posted: we return all the paid Points spent.
After posting starts: we return paid Points for the remaining days, pro rata. If 7 days have passed but the ad is not posted yet, email blocrown@airony.xyz.
Returned paid Points keep their original validity; any portion whose validity has already ended expires as soon as it is returned.
Orders paid by bank transfer (KRW) before 2026-10-17 are refunded in KRW as before: we confirm your refund bank account (bank, account number, holder) by email and send the money within 3 business days, and delete the account details once the refund is done (unless the law requires us to keep them).
Points paid to wall owners as their ad share are not cash and cannot be refunded or withdrawn.